Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3402) , Customer Service Representative (CSR) (831) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (179) , Customer Service (139) , Call Center Agent (129) , Content Moderator (127) , Customer Experience Agent (110) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (75) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Work from Home and good for just getting into call center environment" ((in 509 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 457 reviews)); "Training was good and understanding" ((in 318 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 166 reviews)); "they are a great starting job with many options if you want to move up and have very flexible hours" ((in 134 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 849 reviews)); "The pay is low and they expect you to know everything as soon as you get out of training." ((in 789 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 515 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 290 reviews)); "The customers suck and managers have no backbone to say no to them." ((in 248 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

Alorica reviews

3.0

45% would recommend to a friend

(11,542 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,542 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,542 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

12K reviews

2.0

Feb 27, 2013

Don't waste your time working for a company who treats you like an option

Quality consultant

Recommend

CEO approval

Business Outlook

Pros

Quality Consultant for AT&T contract ~ was able to work directly with contract employees. They were appreciative of our input. Trained the bottom performers with low scores on selected calls they handled and received a personal satisfaction by helping others reach goals

Cons

Agents were treated poorly ~ work force management team kept watch on codes agents used to take breaks and lunch and more times than you could imagine agents time was adjusted to meet requirements for client. Agents were treated unfairly and often let go because of personal conflicts. Overall don't expect to be treated as if your time and effort matters. You are an agent you are an option at this company. Very large turn over in employess.

3.0

Feb 15, 2013

Ok place to work

Agent

Recommend

CEO approval

Business Outlook

Pros

The work was not difficult at all. Consistent hours. plenty of overtime opportunities

Cons

They take "continuous improvement" to mean "consistent nagging." After getting over 97% positive customer reviews, several 100% quality scores, and perfect attendance, I was still being coached and told to knock X amount of seconds of my time on the call and other metrics. You are a number here. Take that or leave it. For me, I needed the opportunity to succeed and no matter how good I did I still felt like it wasn't appreciated.

2.0

Feb 8, 2013

Worse company I have ever worked for

Sukpport agent

Recommend

CEO approval

Business Outlook

Pros

Lots of over time available

Cons

Low employee moral, lack of good benefits, low pay, poor training, high turn over rate, poor management,

Viewing 11452 - 11454 of 11,542 Reviews

Jobs at Alorica

Remote Healthcare Customer Service Representative

Customer Service Representative

Customer Service - Work at Home (Must live within 45 miles of Charleston WV)

Remote Healthcare Advocate-Nevada Only

Nevada

View job

Remote Healthcare Advocate-Hawaii Only

Hawaii

View job

Alorica

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Don't waste your time working for a company who treats you like an option

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Worse company I have ever worked for

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