Get rated on other people's performance not just your own..
Pros
Pay is decent at around $10.00per hour
Cons
No raises and represented to sell additional American Express credit cards to every call. If you have to transfer a call to the travel department then the quality of customer service they give the customer is called your survey even when the customers comments it's very clear who they spoke to. For example, customer stated the rep was rude and horrible. He bookends flight wrong. When in reality the girl who has to transfer this call is screwed against her bonus just because of someone else's poor service. By the way most of the travel department is located in india so the customers get very frustrated that they can't talk to a person from the USA. If you are a Christian working here then you have to say happy holidays or dec 25, you will get talked to or possibly fired if you tell customers Christmas or have a blessed day.