Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (829) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (178) , Customer Service (139) , Call Center Agent (129) , Content Moderator (127) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"work from home most customers are great" ((in 498 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 443 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 154 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 136 reviews)); "Great culture and company values" ((in 99 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 848 reviews)); "The pay is low and they expect you to know everything as soon as you get out of training." ((in 787 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 507 reviews)); "Training is horrible" ((in 330 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 284 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

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Alorica

Alorica reviews

3.0

45% would recommend to a friend

(11,522 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,522 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

5.0

Jun 15, 2017

Great Place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It pays okay for virtually no work I was with the AT&T Side easiest job I ever had.

Cons

Ppl are ppl very childish & act like high Schoolers but if you stay out of drama you'll be okay.

Alorica Response

I'd like to ask that you remove this review as it mentions confidential client information in the pros section. All employees sign a nondisclosure agreement that this review violates. Thank you.

4.0

Jun 12, 2017

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours most of the time, work at home

Cons

Waiting for a skill opportunity, if/when your current skill ends or you re-sign from it. MUST be able to make a decision right or wrong and take constructive criticism with a grain of salt

2.0

Jun 11, 2017

Pay is OK

Cct

Recommend

CEO approval

Business Outlook

Pros

good pay overall for CCT. monthly incentives for meeting metrics

Cons

the building gets dirty at times and the AC has been broken for 2 weeks. Very difficult to move up, not very many opertunities for growth in this company. rules are very strict, command and control. treated more like a slave and less like an employee, let alone an adult. Benefits are awful; about 9 vacation days a year, yes that includes sick days. insurance offered is extremely expensive with low quality of care.

Viewing 94 - 96 of 11,522 Reviews

Jobs at Alorica

Inbound Customer Service Representative- Immediate Openings

Customer Service Representative

Customer Service Representative Onsite

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