Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (828) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (178) , Customer Service (139) , Call Center Agent (128) , Content Moderator (126) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Work from Home and good for just getting into call center environment" ((in 489 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 447 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 163 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 126 reviews)); "Great culture and company values" ((in 101 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 848 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 795 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 509 reviews)); "Poor training and non stop calls" ((in 328 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 289 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

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Alorica

Alorica reviews

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3.0

45% would recommend to a friend

(11,518 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Jun 12, 2018

Steady Hours, But That’s All

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy scheduling, lots of food services, moderately well produced company culture, friendly employees

Cons

Total lack of communication between sets of management, shady hiring techniques,

5.0

Mar 27, 2018

Work from home

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours Premium pay during busy seasons Great tech support Great agent support Wonderful coworkers I absolutely love this job. I'm so fortunate to be able to work from home in this capacity.

Cons

Random evaluations Unstable work requirements Work hours availability

1.0

Dec 26, 2017

Horrible,I'll never get my life back

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None /Austin location has no pros

Cons

Worst communication , unfriendly environment,fire anyone for any reason. What is said in interviews and training are lies. They don't treat you like family,no enthusiasm and treat you not like a person but a number. You'll never get incentives due to systems always down. Team leads are Never around. Screw up your pay and have no payroll number isn't that fabulous. This place nearly killed me. I've been in call centers for15 years this was the worst experience EVER! Save yourself and family. They don't care period just con people with promises and lies.

Viewing 52 - 54 of 11,518 Reviews

Jobs at Alorica

Call Center Sales Representative $17/hr + Uncapped Commission

Bilingual Customer Service Representative

Customer Service Representative

Inbound Customer Service Representative- Immediate Openings

Estados Unidos

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Alorica

Alorica reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Steady Hours, But That’s All

Work from home

Horrible,I'll never get my life back

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