Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3397) , Customer Service Representative (CSR) (827) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (178) , Customer Service (139) , Call Center Agent (128) , Content Moderator (126) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 448 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 157 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 124 reviews)); "Great culture and company values" ((in 105 reviews)); "Good working environment and conditions" ((in 84 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 837 reviews)); "The pay is low and they expect you to know everything as soon as you get out of training." ((in 804 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 525 reviews)); "Training is horrible" ((in 333 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 280 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

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Alorica

Alorica reviews

3.0

45% would recommend to a friend

(11,515 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

38% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

May 20, 2026

Good people, bad business decisions

Work from home agent

Recommend

CEO approval

Business Outlook

Pros

Really good people and managers

Cons

Didn’t stay because best department was let go. They would rather pay the Philippines cents, but was most likely not Aloricas fault since they are 3rd party. Training for some departments are absolutely terrible - do NOT go into any IT departments. People go to IT school for years and Alorica will try to train that IT info in a 2-4 week training.

4.0

May 19, 2026

Supportive environment, but compensation is delayed

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good environment, can work through shifts

Cons

Delayed compensation, and benefits. Need to provide it in time to set expevtation

1.0

May 19, 2026

Toxic environment with poor management and safety risks

Recommend

CEO approval

Business Outlook

Pros

I have nothing good to say about this company.

Cons

They really dgaf about you. An environment for bed bugs, they will change your schedule on you with no notice. They don’t monitor their people even with all of the things saying they do. Safety is at risk. Hostile work environment from the managers and higher ups. My manager verbatim told me if I wanted my work accommodation I would have to beg for it. They give incentives then take them away two seconds later! Instead of hiring within they’ll hire someone new to be your manager. They don’t even know what they’re doing.

Viewing 28 - 30 of 11,515 Reviews

Jobs at Alorica

Inbound Customer Service Representative- Immediate Openings

Estados Unidos

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Customer Service Representative

Bilingual Customer Service Representative

Overnight Customer Service Representative – $1,000 New Hire Bonus!

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Alorica

Alorica reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good people, bad business decisions

Supportive environment, but compensation is delayed

Toxic environment with poor management and safety risks

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