Does Agoda pay their employees well?

According to anonymously submitted Glassdoor reviews, Agoda employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Agoda. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Agoda?

78% of Agoda employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agoda 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Agoda?

Customer Experience Specialist (240) , Customer Service Representative (182) , Senior Software Engineer (159) , Software Engineer (143) , Market Manager (90) , Customer Service Specialist (83) , Customer Service (60) , Accommodation Services Specialist (49) , Manager (37) , Project Manager (31) , Software Engineer(Internship) (29) , Analyst (28) , Senior Manager (28) , Customer Support Specialist (26) , Software Engineer Intern (25)

What are the pros of working at Agoda according to real employee reviews?

"People are great in general" ((in 193 reviews)); "When I moved to Bangkok for Agoda I was supported all the way and met some great friends and colleagues" ((in 153 reviews)); "Benefit and work life balance is good" ((in 151 reviews)); "Good pay even at entry level for the customer service" ((in 88 reviews)); "Great team and atmosphere in the team" ((in 73 reviews))

What are the cons of working at Agoda according to real employee reviews?

"There are a lot more bad managers than good managers here." ((in 63 reviews)); "need to perform otherwise there is no career progression" ((in 23 reviews)); "– Tech leadership is mostly weak (depends on the area you’re in)." ((in 20 reviews)); "Career development is lacking compare to other company" ((in 15 reviews)); "Senior management was alarmingly arrogant, weak of character, and of surprisingly limited integrity." ((in 14 reviews))

What are employees saying about Agoda layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agoda layoffs and their outlook for job security at Agoda in 2026.

Agoda reviews

3.9

78% would recommend to a friend

(2,897 total reviews)

Omri Morgenshtern

76% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Work/Life balance

3.7

Career opportunities

3.4

Senior management

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,897 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Oct 18, 2015

Waste of time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Agoda operates internationally and have a fair size to do so. This means that you will learn how to scale business and have means to do so.

Cons

The downside is that only the CEO decides. Directors, managers and so on executes. No matter how irrelevant the decision is. So, since there is no way to prove its value with smart work done, atmosphere in Agoda is a constant power fight, political schemes and endless territory marking meetings.

1.0

Sep 1, 2015

Customer Support Specialist

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

Double pay for public holiday

Cons

Manager, Teamleader are not good enough, only look into a very small picture and provide insane KPI for each person, they spoil the guest by absorb for some kind of complain but not spend money to improve the system. Last but not least, you work well at you KPI and it is not recognized, also not a reason for you to promote. They rather keep you in same place and do your good job and promote you, and whoever got promote is the one come to manager and said i want to promote, otherwise i will leave. Turn over is a big problem, and they hiring a lot, but they seem did not try hard to keep senior people. A director in Travel Operation is a big mount, which bring high voice and bad manure to conversation.

1.0

Jan 15, 2019

High turnover for a reason

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

OK salary if you compare Thailand companies

Cons

- career progression and growth do not exist - high turnover - corporate-like politics - bias in decision making

Viewing 46 - 48 of 2,897 Reviews

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Jobs at Agoda

Principal HR Business Partner (North America)

Principal HR Business Partner (North America)

Accounting Manager (Rocket Travel by Agoda)

Senior Consultant, Learning & Development

Senior Consultant, Learning & Development

Agoda

Agoda reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Waste of time

Customer Support Specialist

High turnover for a reason

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