Customer Support Specialist - Customer Support Specialist Agoda Employee Review

Manager, Teamleader are not good enough, only look into a very small picture and provide insane KPI for each person, they spoil the guest by absorb for some kind of complain but not spend money to improve the system. Last but not least, you work well at you KPI and it is not recognized, also not a reason for you to promote. They rather keep you in same place and do your good job and promote you, and whoever got promote is the one come to manager and said i want to promote, otherwise i will leave. Turn over is a big problem, and they hiring a lot, but they seem did not try hard to keep senior people. A director in Travel Operation is a big mount, which bring high voice and bad manure to conversation.