Pros
Great location in downtown Providence Your co workers are people that will be friends with beyond the workplace We have a chromecast in the breakroom, potlucks, team outings, in an attempt to make the people come together a bit more. Pay is higher than in most call centers in RI. Sunday is time and a half.
Cons
This is not your typical call center job. Some of the reviews below are accurate and some arent, ill explain what i can. Apply, you will have skype interviews and phone calls from Bangkok as well as Singapore. In about a months time, you will know if you got the job. Once hired you will have training from 845 - 545. The trainer is from Europe and has worked for Agoda for a few years. Once you have completed the training which is 4 weeks, you will be in "nesting" which is where you are on phone calls and emails all day and 2 agents from the floor monitor you if you need help. During nesting, the person who is supposed to help will be walking the floor, talking to agents, eating an apple and do nothing. Your numbers are important. The better your numbers - the better your schedule. The hours are 10-7 and they will soon be back to 9-6. You get 18 PTO per calendar year. Your base salary in the hiring process is $35K. If you think you deserve more, tell the interviewer or else you will get the base pay. There is alot of drama. The job is not terribly hard its what you have to deal with. We are the midnight shift for our headquarters in Bangkok. 90% of the customers are from India, Singapore, Malaysia, Dubai, etc. 90% of the customers wont speak English but they wont tell you that during the hiring process. It's your responsibility to make sure that you work through that, and when you complain you will be told to get over it and that its cultural differences.' After you are on the floor, you will be placed on a team. There are 3 teams currently. One TM is oblivious to the job itself and leans on other agents for help. One TM called in an agent on their day off and offered to pay them overtime because they were so frazzled. The same TM called another agent while they were out getting their hair done and asked if they could have their phone on if they needed additional help. This is a call center not an EMT position, there is no need to have someone on call because a TM cant do their job. One TM is newer and seems to have a great team dynamic. Although this TM cannot assist with alot, they are eager to learn. One TM is brutally honest and has a smart mouth as well as a sense of humor. This TM is a bit removed and is not as personable as they should be with their teams agents. Not that long ago, the payroll in Bangkok overpaid the floor $10K and the agents that were overpaid had $100 deducted out of their check until the company was repaid. Many agents who worked overtime from May - July didnt have their overtime paid on time and it was more than a headache since the payments were late, some were a month late. After this illegal practice from the company, the site leader informed us that this wouldnt happen again so were waiting to see how the future of payroll is being rolled out. You are paid every 2 weeks. Agoda is not a career dont bank on it. The behind the scenes drama is enough for any soap opera. Don't be fooled by the advertisements that look cheery with all of the colors, its fake.
