If you are not a customer forget about it. They will bend over backwards for a customer but not their employees who do the great jobs for them. And if you are not a high end customer good luck getting your request filled over someone who really does shop there all the time and the money the customer spends shows as well. Their bonus plan actually is just a device to use to benefit them. They actually will make up things in file letters so they do not have to pay out any extra bonuses. Especially with the sales department and with the drivers. It really does not work as a motivation for the employees. It actually works against them because after awhile you don't care about the stupid bonus because no matter how great a job you do the less they care. Also there is way too much drama there. Too many young adults that work there that don't do their job but get all the recognition and are still working there. People that have been there for years and done a really great job, especially sales men/women are getting let go because they might have the high numbers one month compared to another sales person. They don't care what you contribute to their company. They are also very political when it comes to their promotions. The head of their HR department is very one-sided and biased and very unprofessional. They really don't have set policies they make them up as they go along to benefit them and to avoid legal issues as much as possible. So it is hard to know what will be wrong or right as the day progresses. Very uncomfortable to work there.
