Poor management ability & approach to RPO. Low quality agency approach, cost savings focused at expense of quality.
Pros
None. Could be the fact they tend to win contracts with some great clients, although poor implementation & management means the potential of this is never realised, hence many clients not staying beyond their initial locked in contract period.
Cons
Poor management. Low cost, reactive, agency approach, not a quality approach tailored to specific clients needs. May work in high volume recruitment settings, but not in specialised partnerships. Makes it difficult for internal recruiters with a quality, customer focus to be able to operate in this way and source proactively and become business partners. No understanding of what a solid internal talent acquisition function should look like, or how to acheive this in a way that is commercially viable for AMS. Lean staffing, expect ongoing long, flat out days with no support if requested.