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      ADT

      Engaged Employer

      ADT reviews

      3.0

      43% would recommend to a friend

      (5,209 total reviews)
      avatar

      Jim DeVries

      47% approve of CEO

      36% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 5,209 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Apr 4, 2025

      Good people, but headwinds from leadership

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at this company are great. Everyone cares about what they're doing and works hard to do their best.

      Cons

      The company seems to be responding to pressure from investors to reduce costs, even when revenue is beating expectations. This strains everyone and reduces the strength & reliability of the technical & human platform on which the ADT business depends.

      2.0
      Apr 4, 2025

      Good and bad

      Strategic account advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, can be great pay

      Cons

      Company is completely focused on phone sales, bypassing the skilled professionals in the field. Focus is on selling low profit installations with low monthly monitoring margins, and then paying the technicians high commission to upsell. Focus is not on reoccurring revenue. Abandoning existing customers and tenured professionals who made the company much more profitable than the current model.

      2.0
      Apr 3, 2025

      Part of a Family, until You're not.

      Call center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home for most roles with a lot of schedule options.

      Cons

      You are only as good as your numbers. Only Takes one bad year of performance and thats a wrap. I had over 10+ years with the company. I survived multiple lay offs until the most recent. Performance Reviews at a Manager level are almost non-existent. Until its too late. As far as outlook, they are moving more and more things overseas as well as trying to utilize Ai where they can.

      Viewing 262 - 264 of 5,209 Reviews
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      Glassdoor has 5,659 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.