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      ADT

      Engaged Employer

      ADT reviews

      3.0

      43% would recommend to a friend

      (5,209 total reviews)
      avatar

      Jim DeVries

      47% approve of CEO

      36% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 5,209 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Apr 11, 2025

      ADT

      Residential solutions advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Uncapped commissions, work experience, leads, company appointments, flexible schedule.

      Cons

      No base salary, only commissions.

      3.0
      Apr 9, 2025

      Lack of Training

      Csr-technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      ADT is a good company to work for and the Salary is decent (but not enough for the job/stress)

      Cons

      The company have multiple systems that you would possibly access in order to troubleshoot with customers. Sooo, many different products and scenarios to troubleshoot. You are only allowed 10 seconds in between calls, you better notate accounts before that call hangs up. Please don't have too many brb while on shift, that can hurt your metrics. You are only given (2) 15 min breaks and 30 minute lunch break (no additional time for emergency RR situations). Micromanaging at its best. Sometimes the call flow (they want you to follow) does not give a resolution to the callers problem, not to mention BACK to BACK calls. Training is not what you would expect. They tell you it's 10 weeks of training, but you'll be introduced to calls during week 2, and only 4-5 weeks of training and then you are on the phones. Can be mentally draining.

      Viewing 253 - 255 of 5,209 Reviews
      Related searches: ADT jobs | ADT salaries | ADT benefits | ADT interviews
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      Glassdoor has 5,659 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.