Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 387 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 376 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 196 reviews)); "Work from home life is good" ((in 125 reviews)); "Good money if you are good at upselling" ((in 119 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 377 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 182 reviews)); "No training (sink or swim)" ((in 168 reviews)); "The managers have no.formal" ((in 154 reviews)); "horrible upper management." ((in 113 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

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ADT

ADT reviews

3.0

43% would recommend to a friend

(5,204 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Jun 23, 2025

Aweful Company

Technician

Recommend

CEO approval

Business Outlook

Pros

Steady work, descent pay, benefits

Cons

Love Micromanagement. Fake Security hiding behind a trusted name, they utilize insecure equipment, choose poor programming defaults, and the remote monitoring implementation is a disaster often times leaving alarm and fire systems completely unmonitored.

1.0

Jun 20, 2025

ADT is one of the worse places to work....

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, paid holidays, (mostly) educated employees

Cons

Mgmt is horrible - no mgmt training/inexperienced supervisory skills / retaliatory behaviors when HR is notified of issues; "good ole boys network," no respect for others - condescending discussions; poor annual increases;

2.0

Jun 17, 2025

Retaliatory behavior and management had zero say in what happened to install techs

Installation technician

Recommend

CEO approval

Business Outlook

Pros

Fun and rewarding work Easy to learn everything Close contact with customers

Cons

No agency Weak leadership Hires contractors with the promise of full hire on position without any actual steps toward that

Viewing 187 - 189 of 5,204 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Customer Service Dispatcher

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ADT

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Aweful Company

ADT is one of the worse places to work....

Retaliatory behavior and management had zero say in what happened to install techs

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