Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 400 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 376 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 194 reviews)); "Work from home is great" ((in 128 reviews)); "Good money if you are good at upselling" ((in 116 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 385 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 177 reviews)); "No training (sink or swim)" ((in 159 reviews)); "Only a few managers are good." ((in 149 reviews)); "horrible upper management." ((in 114 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

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ADT

ADT reviews

3.0

43% would recommend to a friend

(5,204 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Aug 6, 2025

Good job to start sales experience; commission only

Solutions advisor

Recommend

CEO approval

Business Outlook

Pros

The pay is pretty nice

Cons

Policies are always flip-flopping. Micro-management

5.0

Aug 6, 2025

Great Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a good job, I've been here 6 years. Yearly pay raises and competitive pay for call center jobs on the same level. I like my department. Plenty of room to move around and find a department you feel most suits you. Really cool about pregnancy leave and making sure you feel comfortable hopping back on the floor when you come back. I was able to sit with another agent to get a feel for things again.

Cons

Can be stressful depending on the alarm, however leadership always checks in on you to make sure you're okay. I did prefer the 40 rolling hours absent policy, the new one is kind of hard to remember. I don't typically out though so it's never been an issue.

5.0

Aug 5, 2025

Nice Place

Virtual assistant

Recommend

CEO approval

Business Outlook

Pros

Good Company, Room to elevate

Cons

None, was nice company to be with.

Viewing 154 - 156 of 5,204 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Customer Service Dispatcher

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Good job to start sales experience; commission only

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