Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 386 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 370 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 197 reviews)); "Work from home is great" ((in 120 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 116 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 376 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 179 reviews)); "No training (sink or swim)" ((in 177 reviews)); "The managers have no.formal" ((in 151 reviews)); "horrible upper management." ((in 108 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,199 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,199 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Jan 20, 2026

Horrible attendance policy

Customer monitoring specialist

Recommend

CEO approval

Business Outlook

Pros

Processes are simple once you learn terminology

Cons

The attendance policy at ADT is horrible. If you miss over 40 hours of unplanned time you’re at risk of being terminated. They don’t accept Dr notes as excused time so if you’re sick for more than 3 days, expect to have to fight with short term disability providers. They claim to be family oriented but they do not care if you have kids, people to care for, none of it.

3.0

Jan 20, 2026

Call center and sales job

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

If you are doing well the pay with commission is good for an entry level position. Managers and coworkers are helpful and encouraging.

Cons

Taking calls for 8 hours with few breaks. Having to sell 50% of your calls. Schedules are not 9-5 and require every Saturday or every Sunday

2.0

Jan 19, 2026

Eye Opener

Solutions advisor

Recommend

CEO approval

Business Outlook

Pros

Training Pay Pay structure if sales are made

Cons

Lack of Leadership, Vehicle reimbursement, Mileage reimbursement, Expection of business to be built off of Salesperson and their own vehicle without adequate remuneration.

Viewing 55 - 57 of 5,199 Reviews

Jobs at ADT

Customer Service Dispatcher

Customer Service/Call Center Representative

Instructional Designer (Job ID 3020645)

Security Patrol Officer (Job ID 3018903)

Security Patrol Officer

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible attendance policy

Call center and sales job

Eye Opener

Jobs at ADT

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