Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 398 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 363 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 204 reviews)); "work from home is good" ((in 123 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 117 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 377 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 173 reviews)); "horrible upper management." ((in 110 reviews)); "No work life balance if you're sick you basically have to die at work or be fired." ((in 102 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,199 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,199 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Mar 2, 2010

Don't do it !!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get time off when you need it

Cons

Competing for sales with dealers (losing most) Company doesn't pay commissions on time Management doesn't support employees Change in commission payouts (pay dropped 30 % in one year) If you love telemarketing, this is the job for you

2.0

Feb 27, 2010

Underappreciated

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

Freedom and flexibility with work schedule. Leads can be great at times. Name recognition. Affinity partnerships with AARP and USAA. Model Sales Call is an effective tool for presentations.

Cons

Instability of office due to turnover of managers and reps. Company leads are abundant, but half the time are of poor quality. Reps are measured by gross close rate (GCR), and if a company -provided lead cancels before you see them, it unfairly impacts your GCR. Vastly overpriced in relation to competition in my marketplace. Considerable traveling with very little reimbursement for it. In order to limit how far you travel, you have to self-generate and not rely on company leads -- notthe easiest thing to do.

3.0

Feb 24, 2010

Good Benfits, low salaries. Be prepared to be managed like a number, not a human.

Core commercial sales representative

Recommend

CEO approval

Business Outlook

Pros

Long leash for sales reps Great commission percentages if small upgrade jobs/service problems didn't get in your way

Cons

LOW base salary 30-40k for commercial reps A lot of red tape/paperwork to quote and submit jobs

Viewing 5173 - 5175 of 5,199 Reviews

Jobs at ADT

Customer Service Dispatcher

Customer Service/Call Center Representative

Security Patrol Officer

Instructional Designer (Job ID 3020645)

Security Patrol Officer

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don't do it !!

Underappreciated

Good Benfits, low salaries. Be prepared to be managed like a number, not a human.

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