ADT reviews

3.0

43% would recommend to a friend

(5,211 total reviews)
avatar

Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,211 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Aug 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Able to drive work car home

Cons

ADT is making many changes that prevent alarm installers from making money, personally I'm on track to make $20,000 than last year and have to do twice the work.

2.0
Aug 12, 2012

Custom Homes Sales Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only thing that I miss about this job is the people I worked with. It was typically a fun environment but that can vary office to office. The company does provide good benefits and you can make some good money if you apply yourself.

Cons

Company constantly changing pay structure. (3 times in one year) Management constantly changes the way the handle procedures and constantly makes threats.

4.0
Aug 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Good benefits.. Global company.. Ave industry standard working environment... But you come to work... Dont expect to glide through your days!

Cons

Too big and the corporate environment sometimes make you fell disillusioned. We should make service delivery our REAL goal and not just use it in a jargon sense. Invest more heavily in equipment and people to give an even better service. Cut lead times on installations as well as servicing. Double up customer care and decentralise call centers to bring the human and kocal touch back into the business. Spending now will cost maybe 2% on earnings globally for investors but the ROI In the long term will be remarkable. A customer should get same day service when needed as we are responsible for their sense of well-being

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Glassdoor has 5,661 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.