ADT reviews

3.0

43% would recommend to a friend

(5,215 total reviews)
avatar

Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,215 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Oct 28, 2013
Recommend
CEO approval
Business Outlook

Pros

My team had good report. I liked my manager. She was the only one who was realistic. She took a lot of heat from upper management.

Cons

I have worked for other alarm companies that were 100% commission that paid vacation and holiday. They ask you to work on holidays and don't pay you. Undercover Boss promised a better vehicle program to look good but in fact most sales people loss money.

4.0
Oct 26, 2013

Great if you're young and willing to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Great opportunity for the younger generation

Cons

Difficult support staff Limited promotion possibilities

3.0
Oct 25, 2013
Recommend
CEO approval
Business Outlook

Pros

I worked there for five years in what they call residential retention sales. Lots of autonomy, potential to make decent money (not great)

Cons

Managers tend to be micromanagers, overwhelming amounts of paperwork both for doing business as well as doing reports, activity logs, etc. Joke in my office was ADT = Another Dead Tree. They'll hire any one with a pulse and a car, training is negligible, and management is in constant rotation. At one point my manager changed 8 times in 10 months. In 5 years, It's a 100% commission job, so no sales = no paycheck. I had 5 different pay plans, and with each change, it got progressively worse for sales people. No sick pay, vacation pay when I was there was $35/day. So if I sell 5 units in a week at the end of the month, I could make $1000-$1500, but if I go on vacation that week instead, I get $175. Opportunity for advancement is slim, and if you do advance, your reward is basically more hours, almost all stuck behind a desk, for less money than you made when you were selling. It's a shame when at a company the size of ADT, you can be a top 5 sales person in a region (top 100 in the entire country) and not be earning 6 figures. Keep in mind my information is based on my time there, which ended in 2009. Things may have changed since then. But based on talking to the people I still know there, they haven't changed much.

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Glassdoor has 5,666 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.