ADT reviews

3.1

43% would recommend to a friend

(5,217 total reviews)
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Jim DeVries

48% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.1 out of 5 stars, based on 5,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Jan 24, 2014
Recommend
CEO approval
Business Outlook

Pros

ADT is certainly the brand leader for security in the US, and that helps with sales. The commissions are good, and I think that this prepared me well for future sales jobs. While I was at ADT, new employee training improved and new hires are taught about the product and service instead of just how to close a sale.

Cons

From the job description/interview/hiring process, I understood that my job would be easier: sales by appointment, lots of leads for outbound calling, etc. I was deceived. In reality, sales reps do door-to-door sales in horrible weather and often get the door slammed on our faces. Good leads are given to manager's favorites, and many sales reps end up doing cold calls. Sales commissions are good, but you have to use scare tactics to close the sale and meet the sales quotas and goals.

2.0
Jan 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Working as a installation tech you get an iPad now, but I left before that started. I did enjoy spending a lot of time by myself and to pace my own work. Proper tools are included. Customers were always appreciative of our work

Cons

Hours can be unreasonable, and it's difficult for management to determine how long a particular installation or service roll will take. Scheduling was a mess when I was there, and still involved lots of phone calls with dispatch. There's almost no room for advancement since management is entrenched and happy keep entry level employees at the bottom. Any employee who comes up with a new idea or solution is immediately hushed. Thinking is not encouraged.

5.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

This employer allows for creative freedom and gives personal attention to their clients without appearing overbearing. Their systems are top-notch yet simplistic and are geared for all age groups.

Cons

The company should recruit high school seniors for internships.

Viewing 4813 - 4815 of 5,217 Reviews

Glassdoor has 5,668 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.