Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 393 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 368 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 199 reviews)); "Work from home life is good" ((in 125 reviews)); "Good money if you are good at upselling" ((in 115 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 374 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 181 reviews)); "No training (sink or swim)" ((in 169 reviews)); "Only a few managers are good." ((in 152 reviews)); "horrible upper management." ((in 113 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Buenos Aires , San Isidro , Boulogne , Mendoza , Neuquén , Bahía Blanca , Córdoba , Mar del Plata , Martínez , Merlo , La Plata , Olivos

ADT reviews

3.1

43% would recommend to a friend

(5,217 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ADT has an employee rating of 3.1 out of 5 stars, based on 5,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews

1.0

Mar 3, 2014

Residential Sales Representative

Sales representative

Recommend

CEO approval

Business Outlook

Pros

The name is recognized to get an appointment. Great people to work with. Great products and services.

Cons

Poor sales training for new employees. No time or energy is spent retaining good employees. Large turnover of sales force.

3.0

Mar 2, 2014

Overall its a decent job

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Lots of vacation time and generous sick (unplanned) time. Cafe on site with great food and really inexpensive. Has insurance, 401K, education reimbursement program and more... Supervisors care about people. Training is sufficient if the processes would stop changing. Great product and the job feels important.

Cons

Not much in the way of recognition. No where to go that is "up". Almost all moves are basically lateral, unless moving to supervisor. The "company" doesn't care about people. Culture has declined severly over the last year. Confusing changing structure, processes and policies.

3.0

Feb 28, 2014

Good growing experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Gained customer service experience. diverse environment. stable

Cons

call center environment. limited growth potential. low maturity level of most employees. average pay

Viewing 4777 - 4779 of 5,217 Reviews

Jobs at ADT

Order Processor (Job ID 3020940)

Sales Representative (Job ID 3020444)

Sales Representative (Job ID 3020441)

Customer Service Monitoring Representative (Job ID 3020722)

Business Sales Representative (Job ID 3020656)

ADT

ADT reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Residential Sales Representative

Overall its a decent job

Good growing experience

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