Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 398 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 363 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 204 reviews)); "work from home is good" ((in 123 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 117 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 377 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 173 reviews)); "horrible upper management." ((in 110 reviews)); "No work life balance if you're sick you basically have to die at work or be fired." ((in 102 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,199 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,199 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Mar 3, 2026

Run

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working remotely, can advance if you know the right person.

Cons

Everything, short breaks, you got to know someone in order to advance & I knew people so I did advance but it still wasn’t fair to others.

ADT Response

4w

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the ability to work remotely but are sorry to hear that your experience as a Customer Service Representative did not meet your expectations. At ADT, we strive to ensure employees feel supported, informed, and empowered to grow, so we appreciate your honesty and your contributions to helping serve our customers during your time with us.

3.0

Mar 2, 2026

its ok

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

inbound calls, no outbound calling

Cons

Micro management, pay scale always changing

1.0

Feb 24, 2026

Not Recommended

Ec technician

Recommend

CEO approval

Business Outlook

Pros

Pay and the ability to help keep people safe!

Cons

Micro management, do not recommend! Company is aggressively trying to replace current employees (technicians) with low pay, less experienced technicians.

ADT Response

4w

Thank you for sharing your feedback and as a Technician in Westmont. We’re glad to hear the compensation in this role met your needs and that you enjoy contributing to our mission-driven purpose: helping keep people safe. Regarding your other feedback, we appreciate your perspective as a long-tenured employee at ADT, and we welcome any additional feedback you have at recruiting@adt.com. Thank you for spending 10 years helping serve customers.

Viewing 37 - 39 of 5,199 Reviews

Jobs at ADT

Customer Service Dispatcher

Security Patrol Officer (Job ID 3018903)

Security Patrol Officer

Customer Service/Call Center Representative

Security Patrol Officer

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Run

its ok

Not Recommended

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