ADT reviews

3.0

43% would recommend to a friend

(5,211 total reviews)
avatar

Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,211 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Feb 19, 2025

Will they survie

Recommend
CEO approval
Business Outlook

Pros

Health Benefits W-2 Pays for promotional material

Cons

Poorly trained techs. They ran off most of the good ones. Farming out most of our call center and IT staff to other countries. Cutting lots of support staff. Not paying fully on commissions. Most leads are trying to be sold over the phone or given to TE techs who are paid by the hour and high pressure sales to customers. Customers then give bad reviews. My referrals have gone from 12 a months to 2 because of bad experience my customers get from the phone support. Management not trained and only carries about their bonus. The CEO once ran the worst dealer company now is driving ADT corp into the ground. equipment issues

Viewing 319 - 321 of 5,211 Reviews

Glassdoor has 5,661 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.