AAA Club Alliance reviews

3.3

49% would recommend to a friend

(584 total reviews)
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Thomas Wiedemann

49% approve of CEO

33% positive business outlook

AAA Club Alliance has an employee rating of 3.3 out of 5 stars, based on 584 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Club Alliance employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

584 reviews
4.0
May 27, 2024
Recommend
CEO approval
Business Outlook

Pros

They supported me taking off the time I need to maintain my relationship with my partner by visiting her once a month in a different state. The job is interesting and there is always something new to learn! I work with an awesome team and I am surrounded by amazing people. There is endless room for growth and moving within the company because they have their hands in so many things. This is a partial pro and partial con. You take care of almost any member needs including billing issues, disputes, questions, requests, add ons, upgrades, downgrades, complaints, etc. You can escalate it if it gets out of your paygrade or if a member requires more service than you can provide. You are a travel agent, a foreign currency exchange facilitator, a membership sales professional, a retail expert, an account manager, a sales development specialist, a customer service, representative, a roadside assistance advisor, and more. But if you like always staying busy this is great! Love my managers!

Cons

Too many things to sell. They do so much that you have to mention so many different things in every conversation. It makes it hard to have genuine conversations sometimes. But it can make it easy to hit your quota. Also most of what we sell is meant to help people or doesn't cost money. You are always busy. There is never a dull moment. You will always be calling leads, helping members, taking phone calls, researching trips, doing training, inventory management, etc. There is always something to do. Again this is a pro and a con. Because there is so much to do, I didn't get a feel for the role until about 3 months into the role. And now at 6 months into it I don't feel fully confident. This also comes from the fact that my manager trained me badly, then quit before being fired. Leaving me 3 months behind and I feel like I'm still catching up because of that. Your compensation isn't scaled based on the volume of your location. Some people make a killing because their stores get tons of traffic. They scale the quotas so smaller stores require less to hit their quota. But your chance to make a good salary is dependent on being at a large location. (With this in mind, you do also get judge on a scale of 1-5 on your quota attainment and can get an extra paycheck each month if you crush your quota. But there are bonuses and competitions which favor the bigger volume stores)

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AAA Club Alliance Response
1y
Thank you for sharing your feedback. We are glad to hear that you appreciate the flexibility and the dynamic nature of your role, as well as the supportive team environment. Your insights on the challenges you’ve encountered are valuable. It’s clear that the variety of tasks can be both engaging and overwhelming, and that the pace and breadth of responsibilities contribute to a steep learning curve. We recognize the impact this has on your confidence and effectiveness in the role and will continue to amend our training to better support our Associates. We have appreciated you supporting our Members and will forward your comments regarding the compensation to the appropriate team. We do strive to provide fair sale goals based on the store and locations.
2.0
May 23, 2024

Ok

Recommend
CEO approval
Business Outlook

Pros

Helping AAA members and taking car of the customer

Cons

Micromanage from head office. Too much reporting to do the day to day jobs

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AAA Club Alliance Response
1y
Thank you for sharing your feedback. I'm glad to hear you find value in helping AAA Members. Your input on this is important, and we will make sure your concerns are communicated to the relevant teams to explore how we can streamline processes and reduce unnecessary oversight.
1.0
May 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Okay benefits, on the job training, one familiarization trip a year, discounts on travel

Cons

Toxic corporate culture, way too many higher ups and not enough peons, inflexibility on scheduling, work life balance skews heavily to work, pay is garbage per hour when all the responsibilities are taken into account, the 'incentives' are hard to attain with unrealistic goals and expectations, technology is a joke and only works about 50% of the time with overwhelmed support.

Viewing 76 - 78 of 584 Reviews

Glassdoor has 614 AAA Club Alliance reviews submitted anonymously by AAA Club Alliance employees. Read employee reviews and ratings on Glassdoor to decide if AAA Club Alliance is right for you.