Does AAA Club Alliance pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Club Alliance employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at AAA Club Alliance. This rating has been stable over the past 12 months.

How satisfied are employees working at AAA Club Alliance?

49% of AAA Club Alliance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Club Alliance 3.2 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at AAA Club Alliance?

Insurance Agent (24) , Retail Sales Associate (13) , Travel Agent (13) , Manager (11) , Roadside Assistance (10) , Insurance Counselor (9) , Sales Associate (9) , Dispatcher (8) , Analyst (7) , Customer Service Representative (7) , Insurance Sales Agent (7) , Retail Store Manager (6) , Director (5) , Office Manager (5) , Call Center Representative (4)

What are the pros of working at AAA Club Alliance according to real employee reviews?

"Good benefits early on that continue to grow and accrue" ((in 69 reviews)); "Great people to work with" ((in 29 reviews)); "Work life balance is good" ((in 19 reviews)); "Have met some great coworkers and working from home is convenient" ((in 16 reviews)); "amazing benefits and work from home opportunities" ((in 14 reviews))

What are the cons of working at AAA Club Alliance according to real employee reviews?

"Pay is low for the amount of work & commission plans have tanked since the beginning of the year" ((in 35 reviews)); "Some employees who cheat are praised, yet upper management are clueless." ((in 20 reviews)); "Some managers need to learn how to speak to people" ((in 16 reviews)); "Extremely high turn over rate because of the poor salary and the unrealistic expectations which the Company had recently instituted to sell and promote all their products." ((in 10 reviews)); "No room for advancement in Ohio" ((in 9 reviews))

What are employees saying about AAA Club Alliance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AAA Club Alliance layoffs and their outlook for job security at AAA Club Alliance in 2026.

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AAA Club Alliance

AAA Club Alliance reviews

3.3

49% would recommend to a friend

(584 total reviews)

Thomas Wiedemann

49% approve of CEO

33% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Compensation and benefits

2.8

Culture & values

2.8

Career opportunities

2.6

Senior management

AAA Club Alliance has an employee rating of 3.3 out of 5 stars, based on 584 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Club Alliance employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

584 reviews

3.0

May 23, 2025

Facilities

Facilities supervisor

Recommend

CEO approval

Business Outlook

Pros

secure, steady employment . Independent work environment

Cons

lower pay not highly valued

AAA Club Alliance Response

Thank you for taking the time to leave a review and for your 20 years of dedication to AAA Club Alliance! We're proud to have supported our Members for over 120 years and equally proud to offer long-term career opportunities—many of our Associates have been with us for 10, 20, 30, and even 40 years. We appreciate your comment about feeling valued. To continue building a strong, inclusive culture, we've recently launched an Associate Engagement Survey to gather honest feedback from our team. We encourage you to participate and to engage in ongoing conversations with Leadership.

3.0

May 5, 2025

Middle

Travel agent

Recommend

CEO approval

Business Outlook

Pros

Lots of support from team Generous and easy to use PTO structure

Cons

Commission structure is confusing and very time consuming to verify payouts are correct.

2.0

Apr 29, 2025

Glorified cashier/clerk role

Member contact center representative

Recommend

CEO approval

Business Outlook

Pros

Fully remote position AAA is a 24/7 365 operation many flexible work hours

Cons

In recent performance appraisal review exceeded all key metrics rewarded .29 cent raise salary increase I think that is enough said besides no work life balance company views employees as essential workers have to work all holiday's, last day and first day of the month, & at least one weekend shift every week. Inbound call center and the call volume decreases significantly after the winter season. Don't even get me started on the sorry excuse for commission plan like most companies benefits the employer not the employee.

AAA Club Alliance Response

Thank you for your review. We appreciate hearing that you enjoy the remote work schedule but also understand that we support our Members every day of the year which means we do need our teams to be appropriated staffed to support our Members’ calls. When hiring for our Contact Center roles we are transparent in the interview process regarding the work schedule and our Associates have enjoyed the perks of working evenings and weekends which can include, a weekday off, 2 floating holidays, and working a schedule that better suits their personal needs. You mentioned our commission plan and we encourage you to reach out to myHR if you have questions or feedback as we work hard to support our Associates.

Viewing 34 - 36 of 584 Reviews

Jobs at AAA Club Alliance

Travel Agent, Full Service, Travel Contact Center

Insurance Call Center Sales Agent

Corporate Travel Agent, After-Hours

Member Contact Center Sales Associate (FT & PT)

AAA Roadside Assistance Drivers

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AAA Club Alliance reviews

Ratings by category

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Facilities

Middle

Glorified cashier/clerk role

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