Why did you choose eBay
Technical Support Agent Interview Questions
437 technical support agent interview questions shared by candidates
They ask you technical questions, and go over your answers to determine your experience and willingness to admit fault
How does a modem and router work?
The most difficult thing about this position is the lack of proper training and communication. There is a lot to be desired from the training department. With all of the re-organizations within the company, they need to re-organize this department. If the training is better, which shouldnt be hard to do considering how bad it currently is, it would help things a lot.
Let's say it's Monday and I have a very important project for you to complete by Friday. On Thursday I come to you with another project just as important. How would you handle this situation?
What do you know about Cisco?
What would you like to ask us?
Mostly asked questions based on past work experience e.g. What did you do there? What was your main responsibilities?
Have you already got experience in call centers?
Really there were no difficult questions and actually I was suprised by how many had very little experience from the field of Information Technology. That opened eyes a bit to see how fast people can learn anything they are ready to do. Still for the server support side the bar was perhaps littlebit inwards club, and when I got hired for Dell after huge number of interviews at recruitment fair, I got all the opportunities to be IT professional that I understood myself to be. Still I have very good impression of HP, and who knows what life brings on later on.
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