tell me about a time that you had an angry customer.
Technical Support Agent Interview Questions
437 technical support agent interview questions shared by candidates
The test in reference to the study guide is the hardest. It ask questions about the inner workings of a computer like where is the audio card slot on a computer and what is the difference between led, lcd, plasma and 3d tvs. All the questions are very technical but if you review the book good you will pass.
Outside of work, what are some of my passions.
Why do you want to work for Ring?
would you be willing to take pay cut? if you said no then bye bye
do you know how to turn on wifi?
My experience with IT and the general knowledge
Asked how I would deal with a mad customer who had waited in the phone-queue for 40 minutes, who proceeded to unload on me when I picked-up.
How would you respond to a difficult client not cooperation to your actions?
Why do think you are good fit for this position ?
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