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Support Escalation Engineer Interview Questions

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47 support escalation engineer interview questions shared by candidates

Sample questions: Q: You're on a Crit case and another comes in what do you do? A: Ping a co-worker for assistance Q: They're all busy what do you do! A: Ping my manager for assistance Q: He's not there what do you do! Sample question: Q: You're working with a customer who prefers contact via email and not via phone, you provide them with a detailed list of steps to do. The customer does the steps and finds out something critical has happened and they cannot reverse it. You go over your steps and see that you made a critical error by forgetting a step. The customer is threatening to sue Microsoft because of this, what do you do? A: Ping my manager and own up to my mistake <=== right answer - Microsoft has a great legal team that deals with these kind of issues when necessary. What they want to hear is that you are an honest person with ethics and own up to your problems. Lying to a customer is absolutely not done.
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Support Escalation Engineer

Interviewed at Microsoft

4★
Nov 10, 2015

Sample questions: Q: You're on a Crit case and another comes in what do you do? A: Ping a co-worker for assistance Q: They're all busy what do you do! A: Ping my manager for assistance Q: He's not there what do you do! Sample question: Q: You're working with a customer who prefers contact via email and not via phone, you provide them with a detailed list of steps to do. The customer does the steps and finds out something critical has happened and they cannot reverse it. You go over your steps and see that you made a critical error by forgetting a step. The customer is threatening to sue Microsoft because of this, what do you do? A: Ping my manager and own up to my mistake <=== right answer - Microsoft has a great legal team that deals with these kind of issues when necessary. What they want to hear is that you are an honest person with ethics and own up to your problems. Lying to a customer is absolutely not done.

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