Given this is the very top tier support, customers expect you to be a SME on everything so how would you cover your lack of knowledge
Support Escalation Engineer Interview Questions
47 support escalation engineer interview questions shared by candidates
How to troubleshoot connectivity in Azure
I was asked questions based on Kubernetes, Docker and Linux. In managerial round, I was asked questions based on various scenarios during my tenure in previous organizations and customer handling.
1. strong at ? weak at ? 2. background introduction 3. If good at communication. 4. Willing to take challenge? 5. How to do team work.
your resume shows that you are an experienced tech person, while the job is in the commerce part of support escalation, why did you apply for that one?
- AAD connect issues and troubleshooting - Sync issues for AAD and AD - Exchange questions - ADFS scenarios with O365 - O365 identity Questions
how you prioritize your tasks if you have critical ones that came to you same time?
tell me about a situation when you had to make decision while you were not aware with the whole situation?
Você tem experiência com suporte ao cliente e mencione um grande problema que você resolveu e como isso impactou o cliente.
How do you handle very hot customers?
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