Technical areas based on Windows / O365 / ITIL areas / Customer service and general experience. Nothing unexpected but also detailed. they gave me plenty of opportunity to ask questions / understand the role
It Desk Interview Questions
1,680 it desk interview questions shared by candidates
How to remotely control other people's computer?
tell me about yourself? brief about hobbies? about your college days? what you know about service desk?
how will you handle an aggressive client?
They asked me some technical questions and also some behavioral questions
Qu'attendez-vous de vos collègues?
Que faites-vous actuellement ? Avez-vous d'autres pistes ?
Q.1 ) most difficult troubleshooting you would have to do, how to check a customer's ticket about website being down and inaccessible. What is your favourite programming language, what is your knowledge on sql server Database etc?
2. Please explain the steps involved in an SSL handshake when a client connects to a secure server. 3. Please differentiate between stateful and stateless firewalls. 4. How do Access Control Lists (ACLs) work? 5. In a general sense, how would you lock down a firewall to allow specific tools to communicate? 6. After a security incident, why does a Kerberos account need to be reset? Describe the steps. What is the account called?
In the interview, they inquired about the candidate's experience and background in roles with similar responsibilities. The focus was on understanding how their previous work aligns with the skills and qualifications needed for this position.
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