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1,680 it desk interview questions shared by candidates

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
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IT Help Desk Support

Interviewed at NSC Global

3.2★
May 17, 2023

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?

Basic network and Windows AD, Lync and SharePoint questions You have many questions not related to your Job and few IQ tests to be finally a helpdesk guy who take calls and resolve tickets. I think they should better put the stress on the communication and linguistics skills
avatar

IT Help Desk

Interviewed at FIS

3.5★
Aug 8, 2017

Basic network and Windows AD, Lync and SharePoint questions You have many questions not related to your Job and few IQ tests to be finally a helpdesk guy who take calls and resolve tickets. I think they should better put the stress on the communication and linguistics skills

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