Can you share an example of when you went above and beyond for a customer? Have you ever encountered a problem where you lacked sufficient information? What did you do?
It Desk Interview Questions
1,682 it desk interview questions shared by candidates
What did you know about this company? Kindly describe.
why do you wanna apply for this position
Introduce, weakness, strengths, location, salary.
Features of your laptop if you have one.
Opinions about service desk process, e g. Is it better to use mute or hold button on the IP telephone?
Basic networking questions what are your stregnths / weaknesses
If you see a co-worker that’s violating the company’s policy, what are you going to do?
How can you contribute to this company
The questions will be sent to you in the guide prior to the interview, you should have no problems answering them if you come prepared.
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