It has two parts.
The first part consist in three different role plays and group dynamics with the other candidates.
The second part is a personal interview in which they ask for concrete situations in which you have to deal with a specific struggle (ex: one time you have to work under pressure, one time you have to deal with a difficult passenger, ect)
Interview questions [1]
Question 1
you have to work under pressure
one time you have to deal with a difficult passenger
One time you have to solve a issue with little time for it.