Wise Customer Service Associate interview questions

It was a whole new experience to me. I have never had an interview like this before. I made it to the second round. They were asking a few questions that I had to answer by recording myself on camera. Then there was a work-life balance related questions that had to be answered in writing and the last tasks were two e-mail (a regular one and a complain) that I had to answer with my own words.

Application questions, followed by a hirevue video interview that consisted of recording myself answering pre recorded questions and then doing some mock-ups of email replies using their online documentation. there were no guidelines provided or anything, just look at the documents and reply to practice questions