Verizon Customer Care Representative interview questions

Applied online then received an email for pre-screen phone interview couple days later. After pre-screen you will receive an email to set up a time to go in to take the two hour assessment skills test. If you pass, then you will receive an actual phone interview. After the phone interview and pushed to the next round, you will receive a face to face interview with a supervisor and you will also get a your of the facility. Very friendly staff and welcoming.

I had my 1st phone interview today with verizon. It wasnt as bad as i thought it was going to be. Next step assessment test. I've heard this can be a long process with 2 or 3 interviews, on the phone and in person. If anyone has taken the assessment test for verizon I would greatly appreciate any advise and/or tips. Next training class starts August 11th, I hope to be in it!!!