TTEC Custimer Service Representative interview questions

There were several tests in the interview process: Assessment Tests, PC & Intenet reliability scans (had to install the software on my PC and run the tests) , interview, background check

The interviews are basically scripted presentations with a handful of other people. First interview I (well, we) were told that offers would not present themselves until late December early January (this was late November). Oh yeah, the jobs they offer aren't for their company, but companies they have contracts with to find employees. I trusted them and stopped basically stopped my job search. Early January I was contacted for an offer interview, also with many others. We were given another scripted presentation just as we were given during the first "interview." At the end we were told to write in the chat box if we were interested. I said I was interested in the position being offered. The recruiter said we would be contacted within a few hours after the information session with further instructions. I never received an email about the position I applied for. I reached out to them to tell them I was never contacted about the position. I told to be patient and to wait for the next step, although I had done all of them. I called again and was told the same thing and to wait, but this time I was supposed to be contacted by the recruiter directly. I never heard back from them again. The training I was supposed to be a part of, for Bank of America, is three days from today and still no response. It seemed promising at first, but ended up being a waste of time. Apparently accepting an offer doesn't automatically mean you'll get the position.