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      TTEC

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      Customer Service Representative (CSR) Interview

      Jan 19, 2021
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at TTEC in Nov 2020

      Interview

      The interviews are basically scripted presentations with a handful of other people. First interview I (well, we) were told that offers would not present themselves until late December early January (this was late November). Oh yeah, the jobs they offer aren't for their company, but companies they have contracts with to find employees. I trusted them and stopped basically stopped my job search. Early January I was contacted for an offer interview, also with many others. We were given another scripted presentation just as we were given during the first "interview." At the end we were told to write in the chat box if we were interested. I said I was interested in the position being offered. The recruiter said we would be contacted within a few hours after the information session with further instructions. I never received an email about the position I applied for. I reached out to them to tell them I was never contacted about the position. I told to be patient and to wait for the next step, although I had done all of them. I called again and was told the same thing and to wait, but this time I was supposed to be contacted by the recruiter directly. I never heard back from them again. The training I was supposed to be a part of, for Bank of America, is three days from today and still no response. It seemed promising at first, but ended up being a waste of time. Apparently accepting an offer doesn't automatically mean you'll get the position.

      Interview questions [1]

      Question 1

      At the first one you are asked to give a quick synopses of your CSR background and why you are interested in the position. At the second interview you just sit back and listen.
      Answer question

      Other Customer Service Representative (CSR) Interview Reviews for TTEC

      Customer Service Representative (CSR) Interview

      Jun 25, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at TTEC

      Interview

      Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest

      Customer Service Representative Interview

      Jun 24, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at TTEC

      Interview

      I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.

      Interview questions [1]

      Question 1

      How you would handle a situation with a customer who keeps talking after you've solved their problem.
      Answer question

      Customer Service Representative Interview

      May 6, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at TTEC in May 2026

      Interview

      It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.
      1