TD Customer Service Representative (CSR) interview questions

First there is an online questionnaire - to screen for personality and morality traits (e.g. What to do in certain situations and whether or not to justify possible perceived "immoral" actions) After the questionnaire is processed, I received an email detailing the recruiter's info who would later schedule a phone interview with me. Phone interview lasted about 30 minutes. Final in-branch interview lasted about 30 minutes.

it was a group interview involving over 30 candidates and having both individual interview and a group presentation. the whole process took like 3 hours, and each group had around 5-7 people. and you will be individually interviewed by the branch manager from the location of your preference.