TD Customer Service Representative (CSR) interview questions

1st online simulation, nothing tricky, may cost 1 hr. 2nd phone interview with hr. she is very kind and asked a lot of very basic questions. nothing unexpectable. 3rd group interview+one to one interview. this is the final process. and the only part they care is the one to one since all groups did quite the same thing. the group presentation is just for candidates to at least have something to do during the one to one interview. questions are not hard at all like experience u bending a rule to satisfy a customer is likely the hardest one. get a call from td 2 days later and receive a offer