TD Customer Service Representative (CSR) interview questions

I applied online, and the next day I was emailed a personality/behavioural questionnaire. A few days later got an email to schedule a phone interview. The next week I had a phone interview which lasted about 20-30 minutes, mostly asking behavioural and situational questions. After the phone interview the HR person told me I would be contacted within 2 weeks if I was selected. I received a phone call from an MCS 3 days later to schedule an in person interview. The MCS was very friendly and engaging in the interview. I got an offer later that day of my interview.

I had spoken with a recruiter at my university career fair then was emailed an online evaluation. The evaluation consisted mostly of personality and ethical questions on how you would react in a certain situation. I had a phone interview about a week later, then was called about 2 months later for an interview. The process was quite lengthy and they were hard to get a hold of in between steps.