TD Customer Service (CSR) interview questions

Phone interview with HR rep, 30 minutes, applied online through website careers, received call within week. very nice on phone, questions in English and French. where do I see myself in 5 years, why do I want to work for TD, strengths and weaknesses, why do I like customer service. She kept my resume on file, and sent to branches that were hiring.

- ask you basic scenario questions (i.e., " what would you do if...") - ask you why you chose to apply for TD and not any other bank in Canada - ask you about your past experiences and how they pertain to the company - layout of pay as well as sales expectations and customer service expectations