I applied in-person. I interviewed at TD (St. John's, NL) in Nov 2015
Interview
It was short and fairly informal, after initial phone interview was completed it was just a matter of meeting with the manager to see I was the right fit. The largest issue was the wait time from being told I had the job until actually starting.
I applied online in Dec, 2015. After few days got an email that they wanted to move further after carefully reviewing my resume carefully. Got an invite for online assessment which I completed and sent. Then got a call for telephone interview which went well. Interviewer was friendly and questions were related to experience in sales and customer service. Got an invite for group interview next week.
Interview questions [1]
Question 1
Describe a situation when you went out of the box to solve a customer problem
I applied through other source. The process took 1 week. I interviewed at TD (Toronto, ON) in Jan 2016
Interview
TD opportunity for a CSR position was posted on Indeed jobs for PT, came across it and applied online. HR will forward an email for you if chosen to do an personality test, once you pass the personality test you will have to do an online interview for HR. Did 1/1/16 and it's currently 1/4/16 yet to hear back. I'm guessing if HR likes you're online video interview they'll call up the BM and schedule you an in-person interview and thats when you get hired.
Interview questions [1]
Question 1
How will you adapt to change? How will you deal with upset customers?