TD Customer Service Representative interview questions

I applied online for a CSR position. The next day I received an email for a personality quiz. After submitting the quiz on the same day I received a phone call from TD for a brief chat about the role.On the next day,I was phone interviewed for 30 mins . The HR person was very friendly .

This depends on the branch. I had one phone call from the recruiter to conduct the phone interview and set up a store interview. At the store, I familiarised myself with the team and had my interview. The manager and assistant manager ask questions and make sure you have some sales potential. Overall, the process is for them to decide whether or not they like you. If they like you, you would be called to headquarters to conduct a final interview with either a regional manager, an auditor, or a recruiter. It was relatively lax back when I applied.