I applied online. The process took 2 days. I interviewed at T-Mobile (Lawrence, MA) in Oct 2014
Interview
First interview is with the contacting store manager and lasted approximately 30 min. Second is with a different store manager and again last about 30 min The 3rd with the district manager was about 40 min. 1&2 are tell me a time scenarios. 3rd is informal get to talk and ask questions.
Interview questions [2]
Question 1
Tell me a time you went above and beyond for a customer?
I applied online. The process took 4 weeks. I interviewed at T-Mobile (Miami, FL) in Dec 2011
Interview
Was pretty much what you expect with any wireless carrier. STAR formatted questions requiring specific answers with specific issues addressed and the overall outcome of the situation. My interview process went very smoothly, but as a manager I have taken part in some interview blitzs with this company that have been total chaos.
Interview questions [1]
Question 1
How would you coach and employee who has just given a poor experience to a customer?
I applied online. The process took 1+ week. I interviewed at T-Mobile
Interview
Had 2 phonecinterviews, one with the manager from the store i applied at and one with the district manager. I was then called to come in for a face to face interview. A few days later i was called and given althe job offer.
Interview questions [1]
Question 1
Tell me about a time that you had to deal with a difficult or angry customer. How did you resolve the situation.