T-Mobile Customer Service Representative (CSR) interview questions

Application, assessment, video interview done over computer, in person interview, day in the life, background check, acceptance or denial. It was a long and drawn out two month process. Didn't know what was going on half the time. Finally got a response as I was ready to give up

I talked to the recruiter. Then I submitted an application online. I was then asked to do an online exam. The exam had two parts. One was a questionaire covering personality traits, work ideals, and values. The other was a simulation of the job which involved answering questions of prerecorded "customers". They were timed. Next was a phone interview and finally an in person interview. The interview involved sitting in on real calls, a tour, a few questions regarding my experience, and role playing.