I applied online. I interviewed at T-Mobile (Albuquerque, NM) in Oct 2014
Interview
Before even interviewing, you will have to take multiple online assessments. Once you pass those you will be brought in to speak with a manager or trainer. They will ask you a series of basic questions and then run a typical phone call simulation with you- by calling the phone in the room you are in from another room.
Interview questions [1]
Question 1
How do you handle a call when a customer is experiencing problems with a product?
I applied online. I interviewed at T-Mobile (Nashville, TN) in Oct 2014
Interview
Easy and informative and all the question where professional and tailored to job applied for and by end of the interview it was like talking to an old friend and Everything is cut dry and to the point it's no fluff or sugar coating
Interview questions [1]
Question 1
Why do you see yourself as an great attribute to the company?
We’re glad you had a positive experience interviewing with us! Our T-Mobile Customer Care recruiting teams make it a point to be very clear about the expectations of the role, the benefits, and the potential career opportunity. Our frontline teams work very hard for our customers and we appreciate their efforts and energy every day!
--Your T-Mobile Careers Team
I applied through a recruiter. I interviewed at T-Mobile (Augusta, GA) in May 2017
Interview
I applied for a previous position and was told I didn't qualify. Recruiter contacted me about this position. It was a long process about three months and I successfully completed a digital interview. Face to face was a horrible experience. I felt like I was at a firing brigade. No eye contact made because of the interview questions and answers having to be typed by interviewers. The questions were not clear cut and confusing.
Interview questions [1]
Question 1
Name a time when a technical issue came about and you had to give instructions on how to complete the task