T-Mobile Customer Service Representative interview questions

Started with an offer to do a digital interview. You record yourself answering questions. The question shows up on your screen and you have 30 seconds to prepare yourself to answer before hitting record. There were only 8-10 questions. Really easy. Second interview was a 1:1 on zoom and it was also fairly simple. They are all situational questions so be prepared with many scenarios to choose from ahead of time. STAR method. You do a mock call after the questions. They give you a page to read first, be sure to read carefully and mention everything you see on the page during the “call”. The company does a background check after getting an offer and contacts all previous employers.

Great i Had a great time and the man was nice to me. I like that they took their time and sat down with me. Overall the process was very nice and easy