I applied online. I interviewed at T-Mobile (Colorado Springs, CO)
Interview
Grueling. They act as if they are hiring you to be a federal agent. Not a customer service agent. There are assessments, and a skype interview and an in person interview with 2 managers and during the interview you have to take a mock call and are given a script that the manager doesn't even follow, so there are no answers to his questions. Only apply here if you have a lot of time on your hands.
Interview questions [1]
Question 1
Describe a time you had to deal with an unhappy customer and what did you do?
I applied online. I interviewed at T-Mobile (Albuquerque, NM) in Oct 2014
Interview
Before even interviewing, you will have to take multiple online assessments. Once you pass those you will be brought in to speak with a manager or trainer. They will ask you a series of basic questions and then run a typical phone call simulation with you- by calling the phone in the room you are in from another room.
Interview questions [1]
Question 1
How do you handle a call when a customer is experiencing problems with a product?
I applied online. I interviewed at T-Mobile (Nashville, TN) in Oct 2014
Interview
Easy and informative and all the question where professional and tailored to job applied for and by end of the interview it was like talking to an old friend and Everything is cut dry and to the point it's no fluff or sugar coating
Interview questions [1]
Question 1
Why do you see yourself as an great attribute to the company?
We’re glad you had a positive experience interviewing with us! Our T-Mobile Customer Care recruiting teams make it a point to be very clear about the expectations of the role, the benefits, and the potential career opportunity. Our frontline teams work very hard for our customers and we appreciate their efforts and energy every day!
--Your T-Mobile Careers Team
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