I applied online, and then got an email the following day inviting me to complete a basic skills test, which was essentially a paragraph of text to do with Next products that I then answered questions about, and then a simple maths tests asking me to take percentage prices off of existing products. i sent this off, and the following day got a phone call asking me if i was prepared to do a phone interview, which was about four basic interview questions, which i really preferred to an actual interview because it wasn't nearly as daunting, as either way you don't have to worry about getting/not getting the job - you don't have to deal with the person on the phone if you don't get it, unlike a real interview. How this conversation goes will give you a general gist already if you've got the job. They invite you in for a real interview, which is more just like a getting to know you session, extremely laid back and really simple to answer questions. Finally, a 4 hour induction.