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      Lumen

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      Customer Service Representative Interview

      Feb 13, 2014
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lumen in Feb 2014

      Interview

      Applied online and received an email saying they wanted me to take there online assessment. It involved a real life simulator that made me 'answer' customer calls, help them with there problems, access accounts, stuff like that. I got an email that said I passed and asked when the best time to schedule me for a phone interview would be best. I replied but never got my phone interview. A week later they sent an email saying there company was having a hiring event at there building and to attend. I did and when I got there they had me take a computer test to see if I could navigate the internet, simple tasks like sending an email, opening a new folder, saving a picture to the desktop, etc. passed it and went downstairs for the first interview which was simple. The second interview they had you answer behavioral questions. And the last part was the most difficult and why I didn't get a job offer. They handed me a sheet of paper to study for ten minutes and left the room. I was to pick one of two products to 'sell' to the guy on the phone. Either internet or digital tv. I picked digital tv. So he left the room and called the phone and I answered. I tried to sell him tv but he kept saying no. So eventually I gave up and told him to have a nice day and thank you for calling centurylink.

      Interview questions [3]

      Question 1

      Phone selling one was the most difficult, make sure you can make someone's no into a yes and you will get the job.
      1 Answer

      Question 2

      Describe a time when a new technology came out in the company that made your job more difficult and why.
      Answer question

      Question 3

      Describe a time when you had a difficult customer. Explain the situation, the solution and the outcome.
      Answer question

      Other Customer Service Representative Interview Reviews for Lumen

      Account Manager Interview

      Feb 23, 2026
      Anonymous Interview Candidate
      Washington, DC
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Lumen (Washington, DC) in Nov 2025

      Interview

      30 Minute call with the recruiter. 30 Minute call with the hiring manager. 30 Minute call with 3 regional VP's which was way too short. A task to do an internal sales plan for a current customer and present the deck to the hiring manager. 30 minute VP of sales interview.

      Interview questions [1]

      Question 1

      Explain SD WAN in a user environment and how you would position it.
      Answer question

      Account Manager Interview

      Oct 11, 2024
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Lumen

      Interview

      Was sent an online interview email, with standard questions on managing accounts. Second portion of first interview also includes game or thought processing games. Interesting, no results given afterwards and was not called for second round.

      Interview questions [1]

      Question 1

      Describe a time you succeeded and not, ect.
      Answer question
      1

      Account Manager Interview

      Oct 5, 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Lumen

      Interview

      AI driven is the first part of the interview. then you are interviewed by the manager of the team. Simple but the AI portion is a bit weird. Overall not a bad experience but the managers can be very different and if they don't like you they might send you to interview with another manager.

      Interview questions [1]

      Question 1

      Why do you feel you would be a good fit?
      1 Answer

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