I applied online. The process took 5 weeks. I interviewed at Keller Williams (Albuquerque, NM) in Aug 2016
Interview
It took a week and a half for the team leader to schedule an interview and the interview was scheduled for a week out after that. At the interview, I was informed that the hiring process consists of an assessment, an interview with the CFO and then another assessment. The team leader stated that the first assessment was not pass/fail at all and that it was strictly a personality assessment, which was completely wrong information because the assessment included a vocabulary quiz AND an IQ testing portion. I didn't hear from them for 2 weeks after the interview, and then I got a call on Monday at 4:00 p.m. requesting that I come in to start the new hire paperwork the next day and work that week. The team leader assured me he would meet with me early in the morning to start the paperwork and discuss the position further. When I got in, the current Receptionist greeted me warmly and let me know that the team leader had three meetings right after another and he told her to start the training process until he could meet me with me, even though he never thought to tell me how much it PAID. One of the team leaders' scheduled interviewees had to wait 45 minutes for him to see her. When he was done with his interviews he left and brought his daughter back to the office and locked himself in his office for about an hour, came out and chatted and visited with everyone for about 30 minutes (except for me) and then finally met with me briefly for 5 seconds (it was already 3:30 p.m. at this point) to let me know the compensation was laughably low for the amount of administrative work the Receptionist has to take on besides Reception duties. If it was very basic Reception the pay would be fair, but the Receptionist has to do other people's jobs on top of her own, including Compliance paperwork, making it an Administrative Assistant position and NOT just a Receptionist position. The team leader then went home early. I was told by another anonymous employee that he actually goes home early very frequently.
Interview questions [1]
Question 1
Name a time when you had to deal with an upset/angry customer.
I applied in-person. I interviewed at Keller Williams (Los Angeles, CA) in Jun 2013
Interview
Very relaxed and down to earth. The office manager was very supportive and encouraging but very honest. Met the support staff and they explained the whole KW concept and how to succeed. Invited me to sit in on a couple of staff meetings to see what it was like and make my decision after that.
Interview questions [1]
Question 1
Interview was more conversational. Not a typical interview with questions and answers. Discussed the KW format and how they conducted business in the office. Agents and staff were very friendly and supportive and encouraged my joining the office.
I applied online. I interviewed at Keller Williams (Phoenix, AZ) in Mar 2015
Interview
This interview consisted of a three part process. The first part was a detailed online personality assessment, which I enjoyed. The second part was an one on one interview with the branch owner, which I also enjoyed as he asked challenging and thoughtful questions. The final interview was a one on one with the Office Manager, also an enjoyable experience.
The interview process was very good. Too bad the job and office culture did not meet the quality of the interview process.